Privacy Policy

Privacy Policy

Updated:  27 April 2018

Clare Madeline Mediation is a bespoke family mediation and divorce consultancy service for couples who are separating or divorcing and wish to resolve their financial and/or children matters with the assistance of an independent mediator.

Your privacy is very important.  We will only use the personal information you provide lawfully in accordance with the Data Protection Act 1998.  Clare Madeline Mediation is registered as a data controller with the Information Commissioners Office under registration number A8284478.

We commit to only collecting and using your personal information required to provide you with family mediation services, divorce consultancy services or professional practice consultancy services you have requested from us and to satisfy our internal identification procedures to make sure we have verified your identity when you initially request our services.  We will only use your personal information for this purpose of carrying out the work you have requested from us and to comply with our regulatory body requirements.  We do not use your personal information for marketing or provide your personal information to any third party and we will not contact you once our involvement has ended and you no longer need our services.

This Privacy Policy applies to information we collect when you or your solicitor makes a referral to us, when you contact us by telephone and give us your contact information, you complete our mediation preliminary information form, you complete our mediation referral form on our website, you provide us with your financial documentation and information for the purposes of any financial mediation, when you contact us by e-mail at either of our e-mail addresses (clare@claremadelinemediation.co.uk or info@claremadelinemediation.co.uk) or otherwise make contact with us.

We will hold your information in a secure office at our registered address for 5 years from the conclusion of your family mediation, divorce consultancy or professional practice consultancy, after which it will be confidentially destroyed.  We do not use your personal information for profiling or marketing of any sort or to e-mail you anything which is not relevant to the provision of our family mediation service.

For the purpose of your mediation, we will keep any information that you provide to us securely and will not share it without your individual permission.  However, in the event of any complaint that is referred to our membership organisation or to any other regulator or relevant complaints handling organisation, we may release any information or your file to either or both for the purposes of resolving any complaint.

Our quality assurance standards also require monitoring of our mediation files.  From time to time, our external practice consultant may have sight of your files, but access is strictly controlled and any summaries may be reviewed on a strictly confidential basis and that anonymised details about your case may be used for training purposes.

We may also keep data for research and statistical purposes but on the understanding that if used any information or details about you have been removed so that you cannot be personally identified.

Clare Madeline Mediation may change this privacy policy from time to time by posting the updated version on our website.  Please review this page regularly to stay informed and make sure you are happy with any changes.  If a material change to this privacy policy is made, we will notify you by e-mail or by post, depending on your chosen method of communication with us.

In order for you to use Clare Madeline Mediation services you must accept all of the terms of this Privacy Policy.

What information do we collect about you?

It is unlikely that you will be required to provide us with your personal information when visiting our website and reviewing our services.  However, you may choose to provide us with your personal information on some pages of our website, such as on completion of an enquiry form.  By submitting your personal information, you consent to our use of the information as set out in this privacy policy.

We require certain information to provide our services to you.  For example, if you are mediating regarding financial matters, we will ask you to complete a financial statement and provide supporting financial documentation.  You control the personal information you share with us.  You can access this information at any time.

We collect information about you when you enquire regarding our family mediation services and instruct us to provide you with family mediation, divorce consultancy or professional practice consultancy services.  We also collect information when you voluntarily offer feedback regarding our services.  Website usage information is collected using cookies.

You may provide us with payment information, including your credit or debit card number, card expiration date, CVV code and billing address in order to pay for our services.  We will not store this information under any circumstances.  Any information will be confidentially destroyed once payment has been taken.

We may receive information about you from third parties, such as your solicitor or financial advisor.

How will we use the information about you?

We collect information about you to process your mediation referral, manage your mediation, produce documentation required for your mediation to include an Open Financial Statement, Parenting Plan and a Memorandum of Understanding and for the purpose of review from time to time by our external Professional Practice Consultant or as required by our professional body Resolution.  In the limited circumstances where we disclose your personal information, we do so because it is necessary to operate our services or because it is required from our professional body.

We will only use your personal information to provide you with the services you have requested from us.  We do not use your personal information to contact you about any other services we think may be of interest to you and we do not pass on your personal information to any third parties.  We do not share your personal information for marketing purposes without your express agreement provided in writing.

In providing you with family mediation or divorce consultancy services, we may send your personal details to professional advisors such as financial advisors, actuaries, pension advisors, family consultants and counsellors but only with your express agreement.

Protection of your personal information

Unfortunately, the transmission of information through the internet is not completely secure.  Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site.  Any transmission is at your own risk.  Once we have received your information, we will use strict procedures to try to prevent any unauthorised access.

Marketing

We are a bespoke, confidential family mediation, divorce consultancy, professional practice service. We do not send you information about other services which may be of interest to you as it is not our practice to send out any form of marketing to you during or after you have used our services.  You will not therefore be contacted at any time for marketing purposes, save for a request for feedback at the conclusion of our service which you can provide on an anonymous basis.

Access to your information

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please e-mail us at clare@claremadelinemediation or contact us by phone on 07944 108298.  We may make a small charge for this service to cover our costs.

Confidentiality

We will keep your personal information confidential, except to the extent that we are compelled to disclose it by law, for example where fraud or other crime is involved, or to comply with an instruction of a regulatory body, such as but not limited to Resolution, the Law Society or the Family Mediation Council.  From time to time, we may be called upon to demonstrate our maintenance of certain professional standards, to satisfy our auditors and to comply with regulations in relation to money laundering or other statutory requirements.  If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, please let us know by contacting us by phone on 07944 108298 or by e-mail at clare@claremadelinemediation.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org.uk or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 27th April 2018.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:-

  • By e-mail at clare@claremadelinemediation.co.uk
  • By telephone at 07944 108298